Trust Center

Trust is the product.

You are trusting Hulmas with your dog's lifetime health story. That trust is earned by being transparent about how the AI works, how your data is handled, and what we will never do.

AI Decision Ledger

Every meaningful AI insight is recorded - what it saw, the data it used, its reasoning, alternative explanations, and how confident it was. Nothing is hidden.

See how the ledger works

Your data, your rules

Documents, timeline, photos, memories and reports are yours. Export everything. Delete everything. Transfer everything. At any time.

Data ownership promise

Explainable by default

Every AI response includes observation, reasoning, confidence, evidence, alternative explanations and a suggested next step. You should never wonder why AI said something.

Safety over engagement

Hulmas never optimises for time-spent or clicks. Emergency signals surface immediately. Uncertain AI says so - clearly.

The AI Decision Ledger

A permanent, append-only record of every meaningful AI decision about your dog. Any caregiver with access can open any insight and see exactly how it was produced.

  • ObservationWhat the AI noticed.
  • Data usedEvery piece of evidence - events, photos, notes, twin state, documents.
  • ReasoningHow the AI got from the data to the conclusion, in plain English.
  • ConfidenceA calibrated score (High / Medium / Low + %) that reflects how sure the model is.
  • Alternative explanationsOther reasonable ways to read the same signals.
  • RecommendationA gentle next step - never a diagnosis, never a prescription.
  • Model + prompt versionExactly which AI produced the answer, and which prompt version - so anything can be reviewed later.

What Hulmas will never do

  • Diagnose disease. AI observes and suggests - vets diagnose.
  • Recommend medication doses.
  • Sell your data. Ever.
  • Train foundation models on identifiable data without explicit opt-in.
  • Silently fail - uncertainty and errors are always surfaced.
  • Delete your dog's record without your explicit request.
  • Gate essential health information behind a paywall.
  • Use dark patterns, streaks, or engagement traps.

Encrypted end-to-end

Data is encrypted at rest and in transit. Least-privilege access. Row-level security on every table.

Granular roles

Owner, family, veterinarian, support - each with the minimum access needed. Auditable.

Immutable timeline

The health timeline is append-only. Corrections supersede; nothing is silently overwritten.

Your rights, always

  • Download every byte of your dog's record.
  • Delete your account and everything in it.
  • Correct information - corrections supersede, originals stay auditable.
  • See access history for every sensitive resource.

Questions? Read our privacy commitments or the safety principles.